ticket-digest

Pulls open maintenance and housekeeping tickets from the TAP CRM and sends a formatted WhatsApp summary to operations staff. Use when the user says "send the ticket digest", "summarise open tickets", "what's in the maintenance queue", "ticket roundup for Faisal", or "show me what ops needs to act on today". Includes counts by service, priority, area, category, property; flags oldest unresolved tickets and tickets with no staff reply.